أولًا: الاستبدال
ثانيًا: الاسترجاع
ثالثًا: مصاريف الشحن
ملاحظات مهمة
لأي استفسارات، يُرجى التواصل معنا عبر خدمة العملاء، وسنسعد بمساعدتك
Exchange Policy
• Exchanges are allowed within 14 days from the date of receiving the order.
• The product must be in its original condition, unused, and in its original packaging.
• Opened or used products cannot be exchanged for hygiene and safety reasons.
Return Policy
• Returns are accepted within 14 days from the date of receipt in the following cases:
• Manufacturing defects
• Receiving an incorrect item
• Customers must notify us within 48 hours of receiving the order, clearly stating the reason for the return.
• The product will be inspected before the return is approved.
• Once approved, the refund will be issued using the same payment method within 5–10 business days.
Shipping Fees
• If the issue is due to an error on our part, Aura Scent will cover all shipping costs.
• If the exchange or return is requested by the customer, shipping costs are the customer’s responsibility.
Important Notes
• Perfumes that have been used or had their seal removed cannot be exchanged or returned.
• Product images on the website are for reference; slight color differences may occur due to lighting.
For any inquiries, please contact our Customer Support team — we’re always happy to help 🌿